Privacy and Cookie Statement

1. About SoFine
SoFine Foods B.V. (Hereinafter referred to as: “SoFine”,“we”,“us”), Located at Sperwerweg 9, 6374 AG Landgraaf, The Netherlands is responsible for processing personal data as shown in this Privacy and Cookie Statement (hereinafter referred to as: the “Privacy Statement”). Queries about this Privacy Statement may be sent by email to info@sofine.eu or posed by phoning +31 (0) 45 569 7940, or by using the contact details at the bottom of this page.

2. This Privacy Statement

In this Privacy Statement we want to inform you about the processing of your personal data (hereinafter referred to as: “Personal Data”) by SoFine. This Privacy Statement applies to the processing of your Personal Data by SoFine, when, for example, you complete our contact form, enter into an agreement with us or when you visit our website www.sofine.eu www.sofine.eu (hereinafter referred to as: “Website”).

By using SoFine’s services, you accept our Privacy Statement. Please read this Privacy Statement carefully before using our services. You can view, download and print this Privacy Statement through our Website.

3. Personal Data that we process
Personal Data means all information with which a natural person can be directly or indirectly identified. SoFine processes your Personal Data because you use our services and/or because you provide them yourself. Below you will see an overview of the Personal Data that we process:

Personal Data Purpose of use
CONTACT data
(Name, Address, Town/City, Telephone, E-mail)GenderDate of birth
To enter into an agreement with you and to be able to perform it;

To be able to send you correspondence and/or newsletters;

To be able to contact you in response to a question, comment or complaint;

To be able provide you with information about changes to our services and products;

To be able to process your request;

To be able to process your application

Payment details (IBAN number, account holder’s initials and surname) To be able to handle payments;

In principle, you always have the choice to provide us with your Personal Data or not. However, we would like to point out that we cannot enter into an agreement with you without your Personal Data. Our customer service is also unable to answer some questions without first processing your Personal Data.

4. Minors
Our Website does not intend to collect Personal Data about website visitors under the age of 16. And we will not intentionally do so unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to monitor or be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this parental permission, please let us know in an email to info@sofine.eu, and we will delete this information.

5. Security measures
SoFine has taken technical and organizational security measures to protect your Personal Data, particularly against loss, manipulation or unauthorized access. We improve and adapt our security measures regularly. In spite of that, we are obliged to point out that there are security risks associated with data transmission over the Internet, which means that we cannot guarantee complete protection against access by third parties. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or send an email to info@sofine.eu.

6. How long do we keep Personal Data?
SoFine does not store your Personal Data longer than necessary to achieve the above purposes and/or to comply with our legal obligations. We will keep your Personal Data for as long as, for example, the customer relationship lasts, the financial obligations have not yet been settled, and/or for as long as necessary in accordance with the (legally obligatory) retention periods.

7. Hyperlinks
The Website may contain links to third party websites. SoFine has no influence on these websites. We advise you to consult the privacy statement of each relevant website provider for more information about the purpose and scope of the Personal Data to be processed, your rights and the possible settings you can modify to protect your privacy. We are not responsible and/or liable for the content of these websites or the manner in which these website providers process your Personal Data.

8. Sharing Personal Data with Third Parties
SoFine will only share your Personal Data with third parties if we have received your express permission for this, or if sharing your Personal Data with third parties is necessary i) for the execution of the agreement; or ii) to comply with a legal obligation. If we do share your Personal Data with third parties, we will ensure that we have made (contractual) agreements with these third parties prior to sharing the Personal Data, so that the same level of security and confidentiality is maintained in regard to your Personal Data. As a data controller, SoFine remains responsible for these processing operations. The Data will not be used outside the European Economic Area (EEA).

9. Rechten van Betrokkenen
You have a range of rights under the applicable privacy legislation:

The right to access the Personal Data that we have collected from and/or about you;

The right to rectification or supplementation of your data, if it is factually incorrect or incomplete or irrelevant for the purpose for which it was collected;

The right to object to certain processing of your Personal Data;

Rights in regard to automated decision-making and profiling;

The right to file a complaint with the Dutch Data Protection Authority;

Under certain circumstances, the right to request a restriction on processing of your Personal Data;

Under certain circumstances, the right to delete any of your Personal Data that we have received from you and/or gained about you;

Under certain circumstances, the right to data portability. This means that you have the right to have your data transferred to you in a structured, commonly used and machine-readable format;

In such a case, we ask you to send a copy of your ID with the request, to ensure that the request for access has been made by you. In this copy, black out your passport photo, the MRZ (machine readable zone, the strip with numbers at the bottom of the passport), the passport number and your Citizen Service Number (BSN). This is to protect your privacy.

10. Requests, queries, comments and complaints
If you would like to exercise one or more of the above rights or if you have questions, comments and/or complaints regarding this Privacy Statement or the way in which SoFine processes your Personal Data, you can of course contact us using the following contact details :

Email: info@sofine.eu
Phone number: + 31 (0)45 569 7940

SoFine strives to respond to your request, query, comment and/or complaint within four weeks. It is always possible that you might not be satisfied with the way we have handled your complaint or the way we process your Personal Data. If so, you can contact the Dutch Data Protection Authority to submit your complaint.

11. Cookies or similar technologies that we use
A cookie is a small text file that is stored in the browser on your computer, tablet or smartphone when you first visit this Website. SoFine uses cookies with purely technical functionality. These ensure that the Website works properly and, for example, store your preferred settings. These cookies also serve to make the Website work properly and to optimize it. In addition, we place cookies that keep track of your surfing behaviour so that we can offer customized content and advertisements. During your first visit to our Website, we will have informed you about these cookies and asked permission to place them. You can opt out of cookies by modifying your internet browser settings so that it no longer stores our cookies. And you can use your browser settings to delete all the previously saved information. You can find an explanation at https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

SoFine installs essential, functional, analytical and tracking cookies.

Essential cookies: these are cookies that enable you to visit the Website and use certain functions on it. We do not need permission to install these cookies.

Functional cookies: These are cookies that store your preferences, for example if you change the language or location settings when you visit the Website, so that it can adjust settings accordingly on later visits. We do not need permission to install these cookies.

Analytical cookies: these are cookies that enable us to provide you with a better website experience. To install these cookies we do, in principal, need your permission.

Tracking cookies: these are cookies that enable us to provide tailored advertising for you. We may only install this type of cookies after we have received your consent. This type includes cookies such as Google Adwords, Google Analytics, Google Tag Manager, Google Dynamic Remarketing, Facebook Custom Audiences and Facebook Pixels. These cookies allow us to advertise in a targeted way and keep costs low.

These cookies make the following possible:
– To keep track of which ads you have already seen. This allows us to avoid you seeing the same advertisements too often;
– To keep track of the number of visitors who click on our advertisements;
– To keep track of the number of visitors who purchase a service from us after clicking on an ad. This is necessary to enable us to analyse the effectiveness of advertisements;
– To keep track of whether you have already purchased certain insurance policies or services from us, so that you will then not see unnecessary advertisements.

For more information about what Google does with stored data, we refer you to Google’s privacy statement (https://policies.google.com/privacy?hl=nl). This can change regularly. We have not given Google permission to use the obtained information for other Google services.

For more information about what Facebook does with stored data, we refer you to Facebook’s privacy statement (https://www.facebook.com/privacy/explanation). This can change regularly. We have not given Facebook permission to use the obtained information for other Facebook services.

You can also opt to allow or prevent the use of cookies by changing your browser settings. To delete, enable and/or manage the stored cookies on your device, go to your browser settings menu. You can still encounter advertisements from us online, even if you do not accept cookies. Not all our advertisements use cookies. But cookies do make it possible to show you more relevant advertisements and no unnecessary ones.

Amendments
We retain the right to change this Privacy Statement. Changes are effective from the moment they are published on the Website. We therefore advise you to consult this Privacy Statement regularly. This Privacy Statement was last updated on 15 september 2020.